FAQ & policies
Questions? Good. We love those.
Straight answers about pricing, equipment, monitoring, and how visits work. Still wondering about something? Just ask.
Frequently asked questions
Do you sell equipment?
No. You buy your devices wherever you like, such as Amazon, Costco, Best Buy, or the brand’s website. Not sure what to buy? Tell us on the booking form and we’ll recommend compatible options before you spend a dime.
Do you provide alarm monitoring?
No. We’re installers and setup helpers, not a monitoring company. If you want professional monitoring (like Ring Protect or SimpliSafe monitoring), you sign up directly with the provider. We’re happy to help you understand the options and set up the app.
Which brands do you work with?
Most often eufy, Reolink, Ring, SimpliSafe, Arlo, and Google Nest, plus most mainstream smart-home devices (Alexa, Google Home, smart locks, TVs, routers, and more). If you’re not sure, ask! We’ll confirm compatibility before the visit.
Are you affiliated with those brands?
No. We’re an independent Connecticut business. That keeps our advice honest.
Do your prices include cameras and devices?
No. All our prices are for installation and setup labor only. Equipment is not included: you buy your own cameras, doorbells, locks, and other devices (Amazon, Costco, Best Buy, or the brand’s website all work). Not sure what to get? Tell us on the booking form and we’ll help you pick the right ones to purchase before the visit.
How does pricing work?
Our posted prices are starting estimates for installation and setup labor only; equipment is not included. Every visit has a $39 minimum (one address per visit). We confirm the final scope and price with you before work begins. Hardwired installs add $50 per device.
What’s the $39 visit minimum?
It covers our trip to one address. If your services add up to more than $39, you just pay for the services. If it’s a quick job, the minimum applies.
What if something takes longer or turns out different on the day?
We’ll stop and talk to you first. No surprise charges.
Do I need to be home?
Yes, an adult (18+) needs to be there for the visit, and we’ll need your Wi-Fi password and access to the device accounts (or we’ll help you create them).
Whose name are the accounts in?
Yours. Always. We never keep your passwords after the visit, and we can walk you through changing any you shared with us.
Do you offer extra help for seniors?
Yes. That’s what our Senior & Family Tech Concierge is for: patient setup, large-print cheat sheets, and check-in visits when you need them.
I rent. Can you still help?
Yes. Our Renter-Friendly No-Drill Kits use adhesive mounts, plug-in devices, and over-the-lock smart locks. We’ll always ask before making any hole.
Do you work with businesses?
Yes. See the Small-Business Security Starter. Larger or multi-site jobs are quoted.
What areas do you serve?
Connecticut: [ADD towns/counties]. Just ask if you’re nearby.
How do I pay?
We accept credit card, debit card, or Venmo. Payment is usually collected after the work is done, unless we’ve agreed on something different ahead of time.
Policies
Estimates & pricing
Posted prices are starting estimates, and the final price is confirmed before work begins. $39 minimum per visit, per address. Prices cover installation and setup labor only. Equipment, subscriptions, and monitoring are not included; you buy the devices, and we can help you choose.
Payment
We accept credit card, debit card, or Venmo. Payment is usually collected after the work is done, unless we’ve agreed on something different ahead of time.
Hardwired & complex work
Hardwired devices add $50 each. We don’t do work that requires a licensed electrician (new circuits, panel work). We’ll tell you if a job needs one.
Scheduling & cancellations
There’s no fee to cancel or reschedule. We just ask for a heads-up as early as you can, so we can offer the time to someone else.
Customer equipment
We install equipment you provide. Manufacturer warranties come from the manufacturer. We aren’t responsible for defective devices, but we’ll help you start a return or warranty claim.
Workmanship
If something we installed isn’t working because of our setup, contact us within [30] days and we’ll fix it at no charge.
Wall mounting
We’ll confirm mounting locations with you before drilling. Renters: please confirm you have permission to drill, or choose a no-drill option.
Recording & cameras
You’re responsible for following applicable laws on camera placement and audio recording. We’ll point out common considerations (for example, not aiming cameras at neighbors’ windows).
No monitoring, no emergency service
SmartHomeSync-CT does not monitor alarms or cameras and does not dispatch emergency services. In an emergency, call 911.
Independence
Not affiliated with, endorsed by, or sponsored by eufy, Reolink, Ring, SimpliSafe, Arlo, or Google Nest. Brand names are trademarks of their respective owners.
Business information
SmartHomeSync-CT is operated by Miles Ahead Tech LLC, Connecticut. customerservice@smarthomesync-ct.com · Facebook (opens in a new tab)
Privacy policy
Last updated: October 7, 2026
What we collect. When you send a booking request, we receive what you type into the form: your name, email, phone (if given), town, the service you need, your preferred time, and any details you add. If you email us or message us on Facebook, we receive what you send. Facebook messages are also handled under Meta’s own privacy policy.
How we use it. Only to respond to your request, schedule and carry out your visit, send your estimate or invoice, and follow up on the work. We never sell or rent your information, and we don’t use it for advertising.
Service providers. Form submissions are delivered to us through a third-party form service, and our website is hosted on Cloudflare. They process data only to provide those services.
Cookies & tracking. This website does not use advertising or analytics cookies. Our hosting provider may keep basic technical logs (such as IP address and browser type) for security.
On visits. We access only what we need to set up your devices. We don’t keep your passwords or view your camera footage beyond setup and testing, and we can walk you through changing any password you shared with us.
Keeping and deleting. We keep request and job records only as long as needed for the work, our records, and tax purposes. To see, correct, or delete your information, contact us at customerservice@smarthomesync-ct.com.
Terms of use
Last updated: October 7, 2026
Who we are. This website is run by Miles Ahead Tech LLC, doing business as SmartHomeSync-CT, in Connecticut.
Prices and estimates. Prices on this site are starting estimates, not binding offers. Sending a request does not create a contract or a charge. The scope and price of any work are agreed with you before work begins, and the policies above apply to every visit.
Not a monitoring or emergency service. We install and set up devices. We don’t monitor alarms or cameras or dispatch emergency services, and no device we set up should be relied on as your only means of getting help. In an emergency, call 911.
Third-party products. Devices, apps, and subscriptions are provided by their manufacturers under their own terms and warranties. Brand names are trademarks of their respective owners and are used only to describe compatibility.
Site content. We try to keep this site accurate, but information is provided “as is” and may change. To the extent allowed by law, we aren’t liable for indirect or consequential losses arising from use of this website.
Governing law. These terms are governed by the laws of the State of Connecticut.
Questions. Email us at customerservice@smarthomesync-ct.com or message us on Facebook (opens in a new tab).
Still have a question?
Ask it on the booking form. There’s no obligation, and no question is too small.
Or reach us directly: customerservice@smarthomesync-ct.com